OK-ish installation

After years of making do without a home phone, the cost of buying mobile data for my teenage kids prompted me to get a phone line with ADSL. <br> <br> I went to the Telkom Direct branch at Kolonnade Retail Park and filled in a form. It took a few weeks to get an appointment for the installation but it happened in the end.<br> <br> The line was up and running but I could only surf the Telkom web site. After fiddling with the settings I discovered that I needed a username and password. So I phoned 10210. Big mistake. After spending the best part of an hour on hold they could not help.<br> <br> I went back to the Telkom Direct branch. They helped me straight away.<br> <br> Top tip: forget about phoning the call centre. They are completely, utterly useless. Just deal with the nice folks at your nearest Telkom Direct branch.