OH MY WORD!!!!!!!THIS IS REFERENCE AI***

I CAN NOT BELIEVE THIS!!!!!!!!!!!!I'M ABOUT TO BURST A BLOOD VESSEL!!!!!!!!!!! I HAVE SPENT 2 HOURS ON THE PHONE SPEAKING TO FATHOMS AT 10210. NOSIPHO VILANA FROM THE DURBAN CALL CENTRE WAS SUPPOSED TO GET BIANCA BOWES TO CALL ME BACK, I'M STILL WAITING. THEN I CALL AGAIN, SPEAK TO PHINEAS(WHO BY THE WAY DOESN'T HAVE A SURNAME AND HIS BASED IN JHB), HE PUTS ME THROUGH TO HIS MANAGER(WHO ALSO DOESN'T HAVE A SURNAME), AND AFTER ARGUING WITH ME. I HOLD ON FOR 15 MINUTES, AND AFTER PHINEAS ADVISED HE HAS NEVER DROPPED A CALL EVER SINCE HE'S WORKED FOR TELKOM...GUESS WHAT, HE DROPPED THE CALL ON ME. A FIRST FOR EVERYTHING I GUESS. I CALL 10210 BACK, GET TRHOUGH TO XOLANI (IN PE), WHO ALSO AREN'T GIVE OUT HIS SURNAME FOR SECURITY REASON.....SERIOUSLY!!! NO MANAGERS, NO CONTACT NUMBERS, NO EMAIL ADDRESSES, ARE TELKOM WORKERS MERE PHANTOMS????? BECAUSE BRONWYN DAVIDS AND LAUNA FROM THE SOCIAL MEDIA DEPARTMENT CERTAINLY ARE. NEVERTHELESS XOLANI ESCALATED THE MATTER AGAIN!!!!!LIKE IT MEANS ANYTHING. EVEN XOLANI HIMSELF WAS SHOCKED AT HOW LONG THIS MATTER IS TAKING TO GET RESOLVED!!!!!!!!!!!!!!!!!!!!!!!!!! I WANT A RESOLUTION!!!!!!!!!!!!!!!!!SOMEONE CALL ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!