HC
Heather C

1 reviews | Active since Nov 2014

22 Jul 2015, 11:08

OH MY WORD!!! REALLY

I have been without internet access at work for more than a month. Since the middle of June we have not been able to access the internet. NOw while Telkom is not our internet supplier, Afrihost is, the lines that are not working belong to TELKOM and are serviced by Telkom - well potentially they are pretended to be serviced by Telkom. <br> How long does it take to come out and fix a problem. It has been logged and it has been identified and it is definitely the line (at the box) and nobody solves the problem. How does anyone get paid tomorrow? Internet banking can't happen without the internet. Afrihost is still charging us for the internet that we haven't had.<br> This is UNACCEPTABLE. The reference number: KVR-***1, was logged last month with Afrihost when they logged the problem with Telkom. The number of the line that needs fixing is: ***. <br> I am not capable of explaining the levels of frustration that have been reached. Who is going to pay for my counselling? Who will stop the bloodshed? I am ready to commit ******. <br> STAY AWAY FROM TELKOM. <br>

0
Replies (1)
Telkom
Telkom's reply22 Jul 2015, 13:54
Official
Hello heathercal,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided as soon as possible

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM127483

Regards
Luleka
Telkom Social Media Team