Oh God why did i upgrade and even add another device

<p> On the 27th I called in about a billing issue on my cellphone contract a case was open and a case number was given today is the 6th of October no one and i mean no on has bothered to call me back. Thats just the first thing. </p> <p><br />Today i get a bill for a modem which costs R199.99/month and i am being charged R136.55 for a failed debit order collection in what world does that even make any sense? mind you this failed debit order charge never used to exist Its a new thing and not at any point be it e-mail or sms was i ever informed. And to top it all of i am stuck with these contracts till 2018.</p>