KN
Kaylin N

1 reviews | Active since Aug 2015

09 Mar 2016, 14:46

Oh come on guys!

Guys what on earth is going on at Telkoms billing department? <br> <br> Can you believe I have 3 case no's for one issue originating in September 2016? ***2 - > ***9 - > ***9.<br> <br> A total of R3108.23 is owed to me. All of a sudden, today's invoice says I owe R452.91???<br> <br> Please go back and correct this. Read the first lines of case ***9, which clearly states all fees are to be waived for this cancellation. <br> <br> I want ALL my money back, which was paid by debit orders for a service you took forever to cancel, not me. Sort this out now please, my patience has run extremely thin. <br> <br> Lastly, I am not in the country, and will only return on the 18th of this month, so my only means of contact will be mail. <br> <br> Thanks

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Replies (1)
Telkom
Telkom's reply09 Mar 2016, 14:51
Official
Hello mechwarrior,

Very sorry for the inconvenience caused. Our team will urgently look into this and be in touch.

Thank you for your patience thus far.

Regards,
Moenieb.
Telkom Social Media Team.