offline with no communication from the service provider

Gooday i am a very angry customer today, for the past 2 months every week i am offline on my home fiber line, where i di what needs to be done to report the fault the latest fault was logged 15 October at 8h15 the morning Ref number ***0. today the 19 October, which is 5 days later, no update or some sort of communication from Telkom regarding the issues on this fault. i am really disappointed I have to pay a full account, have been buying data for the last 5 days so I can work. when i called the today again there is no positive response from the rude consultant i spoke to this morning, just telling me it's a still off. i would rather cancel the contract with them because i am paying for service that i don't recieved ..