Offline WIFI & Poor Service - Telkom Mobile

I gave them 1star, because the system cannot proceed without rating. I took a contract consisting of 2 cell phones and a WIFI router. The internet on either device is constantly offline. You have to restart the devices at least 3 times to get 1bar of signal. Thereafter endure a lifetime of buffering, before you can see your content. Try calling the "***call" centre and you will hold 2 lifetimes. The biggest problem here is that I don't get value for money. I do not have arrears, but I never got full internet access. This bullying must STOP, they can't take my money and not deliver the service. Intervene please...