Offline telkom phone

I have a domestic land line which is a prepaid account with Telkom, the phone has been down for months now, I reported the phone several times and each time Telkom says it is looking into the matter but nothing happens, I was given a reference 555CTZ090118, but ever since nothing was ever done. My main problem is that I have a debit order which goes through on monthly basis yet I don't have the service. This services has never been restored even though I was promised by Telkom that it will be addressed and the following reference Your Reference: AI ********** . What annoys me most is that on 13 April at 3h200 I received an sms from Telkom saying that the network outage in my area has been resolved, yet my phone was still not working. The funny part is that there has never been outages in my area since my neigbours phone has been working so well, she works from home and she keeps on checking on my phone all the time, both our phones are connected to the same pole so if there was an outage her phone could have stopped working. There has never been a technician sent to my house either to check on whether the problem was in my house. I even bought a unit to check if the one I was using was not working… and even took the unit from my workplace to check if there was a problem the unit I was using, both units worked perfectly well from my work yet at home they do not work.. so this means the problem is on the line itself. On the 26th April, another deduction will go through my account for the service that I do not have…. And for no truth or follow up from Telkom. On 21 April, I went to Telkom in Wonderpark, north Pretoria to report this phone again and was informed by the assistant that there was nothing they could do I must just call the call centre and report the phone once again, which I did and was given this ***, I wonder if this will yield any positive outcome. I am terrible frustrated and wonder why I should continue with Telkom since there is no help instead I loose money that is being deducted from my account while I loose call that are very important to me.