Offline for a week
I reported my phone line and ADSL on Sat 9 Dec and received a reference number. It has been a week and I have had no feedback from Telkom. I work from home and need my ADSL and telephone. I am calling every day and getting the run around. Please help! Telkom SA: Dear Customer, Fault 233CTK091217 has been created for Service ID ********** 786.
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Replies (3)
Telkom's replyOfficial
01 Jan 2018, 12:42Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply01 Jan 2018, 12:42
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
's updateReviewer Update
02 Jan 2018, 10:39Dear Yazied
I am still not satisfied with this response as I keep getting the same answer from the call centre as well. Kindly get a technician to contact me as a matter of urgency. I have received no feedback from Telkom.
Is this how loyal customers are treated? We have been without service for almost a month now and it’s costing me additional money to ensure my business can run smoothly.
's update02 Jan 2018, 10:39
Reviewer Update
Dear Yazied
I am still not satisfied with this response as I keep getting the same answer from the call centre as well. Kindly get a technician to contact me as a matter of urgency. I have received no feedback from Telkom.
Is this how loyal customers are treated? We have been without service for almost a month now and it’s costing me additional money to ensure my business can run smoothly.
Telkom's replyOfficial
05 Jan 2018, 14:09Hi Rehana
We apologise for late response and for the inconvenience caused.
Please kindly note fault *** shows that it was resolved on the 4th. Please let us know if you still having problems on your line.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply05 Jan 2018, 14:09
Official
Hi Rehana
We apologise for late response and for the inconvenience caused.
Please kindly note fault *** shows that it was resolved on the 4th. Please let us know if you still having problems on your line.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,