CG
Christo G
1 reviews | Active since Dec 2017
18 Mar 2018, 09:10
Offline for 2 weeks 3rd time in 3 months
Hi. My telkom ADSL has been offline since the 3rd of March. I phoned the first time but nothing happened. When I phoned the 2nd time they said someone has ****** telkom cables and they busy putting in new cables in Krugersdorp aera. I am without and internet and this is the 3rd time I'm offline for more then 2 weeks in 3 months. I am really frustrated and do think this is unacceptable as telkom service is one of the most worst service I had ever seen. Please get me back online for something I am paying for and not back online with a 1MB per second, back online with my agreed package that is 10MB per second. My number is ********** 891 and you can get hold of me on ********** 191 thanks. Christo
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Christo G's updateReviewer Update
27 Apr 2018, 15:54Hi Telkom
This issue is still not resolved and my line has been slow for more then a month. I am really frustrated and unhappy. I am paying for a 10mbps line but only get 1mbps. I have phoned 4 times already and still not sorted. Telkom technician was at my residebtial address but never phoned or press hooter only left a note but I was at home that day. The only thing I am being told a techinician will be on site but to cancel all my plans to wait for a technician no one pitches. Only technician that came out in the past month told my family member I will go back to the office and check the speed. Not happy at all. Spoke to a lawer and waiting because telkom is taking my money but not giving me what a pay for. Fals advertising as no techinican and telkom call centre can solve my issue apparently. Really unacceptable.
CG
Christo G's update27 Apr 2018, 15:54
Reviewer Update
Hi Telkom
This issue is still not resolved and my line has been slow for more then a month. I am really frustrated and unhappy. I am paying for a 10mbps line but only get 1mbps. I have phoned 4 times already and still not sorted. Telkom technician was at my residebtial address but never phoned or press hooter only left a note but I was at home that day. The only thing I am being told a techinician will be on site but to cancel all my plans to wait for a technician no one pitches. Only technician that came out in the past month told my family member I will go back to the office and check the speed. Not happy at all. Spoke to a lawer and waiting because telkom is taking my money but not giving me what a pay for. Fals advertising as no techinican and telkom call centre can solve my issue apparently. Really unacceptable.