Offline for 2 weeks

Telkom has had problems from the 4th of october and 2 date they can't even provide a reason why my line has been dead for 2 weeks. Im still expected to give 30 days notice and pay another month even though they cant provide the service now. I was forced to take another service as i could not be without internet. I will not pay them for this month or the 30 days notice as no service was provided to me for this whole month.