Offline due to tech mess up

My area's FFTF lines were disconnected yesterday around 2PM. Some work was being done at the exchange and someone broke something and all our lines were off.<br> <br> You'd think that they could fix it after hours, but no. <br> How does this even occur? Doesn't telkom techs have proper procedures to follow to not affect users when doing exchange work?<br> <br> And why do we have to wait until the next day for someone to fix it? We pay for a service. and should get someone on call to resolve not wait until the next day!!