EE
Eben E
1 reviews | Active since Apr 2009
16 Mar 2017, 18:49
Offline again
<p>today my line was reported faulty again last month my other line was off for two weeks and I still did not get credit for this, tried to apply for LTE because adsl is always off and told we are not covered even if the website shows we are...</p> <p>when does it end, my line sync is on 1278kbps and according the to the centre nothin they can do about it as their access has been removed to fix the sync speed so now I just need to wait once again </p>
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Replies (3)
Telkom's replyOfficial
17 Mar 2017, 13:03Hello YoursTrulyGp
The fault 847CRK140317 is currently in hand with our testing department.
A escalation has been sent for urgent assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply17 Mar 2017, 13:03
Official
Hello YoursTrulyGp
The fault 847CRK140317 is currently in hand with our testing department.
A escalation has been sent for urgent assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
EE
Eben E's updateReviewer Update
17 Mar 2017, 13:07Hi Noleen, why can you not just offer me the uncapped LTE instead of the line, it will really make my life so much easier as this line is very unstable, always an issue and very slow
EE
Eben E's update17 Mar 2017, 13:07
Reviewer Update
Hi Noleen, why can you not just offer me the uncapped LTE instead of the line, it will really make my life so much easier as this line is very unstable, always an issue and very slow
EE
Eben E's updateReviewer Update
23 Mar 2017, 15:38Since I responded I still have not got an option for LTE, when I test for LTE we are covered however your website shows it is not?
I asked the call centre to assist they said I need to lay a complaint if I am not happy with the website accuracy...
I would rather cancel my ADSL and get a LTE Uncapped service
EE
Eben E's update23 Mar 2017, 15:38
Reviewer Update
Since I responded I still have not got an option for LTE, when I test for LTE we are covered however your website shows it is not?
I asked the call centre to assist they said I need to lay a complaint if I am not happy with the website accuracy...
I would rather cancel my ADSL and get a LTE Uncapped service