Offline

I took out a mobile contract at Telkom in October last year. I was told that as soon as my previous contract went over to a prepaid number they will port my number for me. When my contract went over to prepaid I went to Telkom to port my number and still can`t proceed with the request as Telkom is ALWAYS of line. I have been to Telkom 6 times to try and port my number and heard the same excuse over and over. , Telkom is offline. Telkom is a telecommunication company with internet in store that doesnt work? And is constantly offline? It wasted my petrol and time 6 times already! this is ridiculous. I am very disappointed in their service. I asked to lay an complaint and they told me I can not, I should lay an complaint on hello peter? Where is the complaints department of Telkom which is responsible for these incidents? How will they ever up their game if they dont know the faults? I am very unhappy