JL
Jaun L

1 reviews | Active since Jun 2016

20 Jun 2016, 08:42

Offline 5 day's already

<p>Wednesday, 15 June 2016 my telephone line and internet went down with no dialing tone on the line at all. If you call the number it rings, but no calls are coming through. I reported this fault to Telkom just after 10 am on 15 June 2016. I was advised a technician with the name Allan will come out Friday ( 17 June 2016 ) and I had to stay home as the technicion will come before 5 pm. No one came. I lost income for the day. On Sa****ay I received a phone call from 021 ********** and they advised me that the technician would ome on Sunay (19 June 2016) to fix the line. No one came out. So I wasted another day at home waiting for a technician to come out. I am a freelancer so if I have no connecticity I canot work and do not earn money. Telkom's no care attitude is not great and I need this line issue fixed today!</p>

0
Replies (1)
Telkom
Telkom's reply20 Jun 2016, 09:53
Official

Hello jaunlaubscher

The fault is currently awaiting the dispatch of the next available technician.

A escalation has been sent to our assigners with a copy of your complaint for urgent assistance.

Regards

Noleen

Telkom Social Media Team.

Best regards,