Offering something you don't have?

I am extremely disappointed with the service provided by the telkom upgrade personal. I have visited a store on the 6th of February to upgrade a contract that I have taken for my son.

The device that he was keen on receiving was the note 10 lite which was still available online and in the brochure that was given to us in the store. When ordering the device we were told by the sales assistant that there is one device that matched our order in another regional store and that she will place an order on it and we will be called to pick up the device by Wednesday 10th of Feb.

We waited two weeks for he device until I ended up going back into the store on the 20th of Feb to find out what is going on. The sales assistant then told us that there is no stock and we can expect to be called within the next week to pick up the device as they will receive stock by the 26th of Feb.

On the 26th, we did not receive any calls or messages to pick up a device, so I decided to visit the store again to find out what is happening with the order. The sales assistant that I spoke to this time told me that they haven't seen stock of the Note 10 lite for the last two months and he does not expect stock for the next month after and that I should consider taking another device or looking for another network provider that can source the device.

I also asked the sales assistants if they could source a device in Johannesburg or Durban and they said that they cannot order from stores in another region. So I suggested that they tell us which stores in Johannesburg or Pretoria will have stock. As my son studies in Pretoria I thought he would be able to pick up a device there, however the sales assist stated that I would have to go and take out a contract in Pretoria myself. My son studies graphic design and therefore was keen on taking the Note 10 lite as it is affordable and will assist him with work in campus.

I am just disappointed in the fact that each call assistant has told me a different story and if we were just told in the beginning that there was no stock for the last two months instead of promising us for one whole month that they are getting stock, then we would have considered looking at a different network provider or looking at a different device.