MH
Monique H
1 reviews | Active since Nov 2013
25 Sept 2017, 17:11
Offer online - but no follow through
I wanted to purchase a WiFi rooter offer for R649 once off which includes the rooter and 12gig data over 12 months as advertised on the website. I went to my closest store in Alberton but there no one knew about it and said I must buy it online. I left empty handed. I called the call centre and they too could not assist. I then emailed, but still got no response and did the online survey and this too led to nothing. Is there anyone who knows what is going on in the company? As I am sure this terrible service cannot lead to gaining customers. More than a week later and I am still waiting to find out where to get this offer. Should I rather go to another provider??
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Monique H's updateReviewer Update
09 Oct 2017, 20:36Good day. It is NOT a contract deal. Are you not fami**** with your own products. As mentioned before it is a ONCE OFF payment which includes a rooter and 12gig data over 12 months. 1 gig per month. Check your site and learn to read and listen to complaints. Then you won't further embarrass yourself with your response. A joke. This is why I will not buy from you or support you. Takes weeks to contact me, and then with incorrect info. Telkom mobile has a lot to learn. No service. No knowledge of offers. Check your site. Train your staff on offers. Update your site and ensure that when you ask feedback and have call centres in place, people actually know what they are doing there. I think most are confused.
MH
Monique H's update09 Oct 2017, 20:36
Reviewer Update
Good day. It is NOT a contract deal. Are you not fami**** with your own products. As mentioned before it is a ONCE OFF payment which includes a rooter and 12gig data over 12 months. 1 gig per month. Check your site and learn to read and listen to complaints. Then you won't further embarrass yourself with your response. A joke. This is why I will not buy from you or support you. Takes weeks to contact me, and then with incorrect info. Telkom mobile has a lot to learn. No service. No knowledge of offers. Check your site. Train your staff on offers. Update your site and ensure that when you ask feedback and have call centres in place, people actually know what they are doing there. I think most are confused.