Off the scale on poor service

<p>I have been having service interruptions and poor internet speed for close to 24 months.</p> <p>Logging calls to have them closed remotely - stating service restored - without even inspecting.</p> <p>Worse even, when a technician eventually inspect the problem after 2 or 3 weeks, the response is "the line needs to be replaced" and then the call gets closed - without resolving the problem. The pain then is to open a new fault, and start all over again.</p> <p>I do not even get 50% of the internet speed that I actually pay for - and the telephone line is dead or unusable most of the time.</p> <p>Every time I need to log a fault, I cringe, as you have to explain all over again - and most of the time a simple concept such as the line is faulty, is not easy to get over - or that the ASDL speed is half of what it should be, you can re-port the modem on the server as much as you like - the line is faulty.</p> <p> </p> <p>Pity you cannot score -5.</p>