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Cronje H

1 reviews | Active since Aug 2009

02 Oct 2017, 10:43

Obstinate, ******-minded uselessness

Telkom offers 'n online support chat service. It's got a nice interface - but the operators are beyond useless.

Today I was trying to get help with an issue with accessing our call answer service while our line is dead. I tried using the chat service. The first operator asked for me details - but then just told me to dial new sales and ended the connection. No transcript nothing.

I tried again, this time taking screenshots of the chat session for later use. Again the operator made no effort to help me - but simply said I must dial the call centre.

I can't believe these people are getting paid a salary for such completely unhelpful activities. I could programme a more helpful chatbot on 1 hour that will be less frustrating to deal with.

Someone in Telkom authorised a lot of money for the setup and operation of this completely useless chat service, and I would like to hear from them if they are happy with their investment based my chat transcript of today.

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Cronje H's update09 Oct 2017, 11:43
Reviewer Update
--Hi cronjevh, --Thank you for making contact with us. This response serves as confirmation that your query has- --been received. kindly provide us with the account details , affected number and ID number. We ----really do apologize for any inconvenience caused to you. Your reference number is: AI ********** ----Regards Launa Telkom Social Media Team @Telkom Social Media - It's obvious from your copy and pasted reply that you don't even bother reading the complaints. Nothing ever happens with these supposed reference numbers you hand out. It would be more honest if you just stop pretending that you care providing answer and resolving complaints and just go back to being a company that doesn't respond.