o.b.f .. FOR IPHONE

I BOUGHT N I FONE 6 THAT HAD A SPEAKER PROB , I TOLD THEM VIA EMAIL IN 2 DAYS THATS THERS A SPEAKER PROB, WAS REFERED TO IFONE STORE. I FONE STORE REFERED ME BACK TO WHERE I BOUGHT THE CONTRACT, IT TOOK TWO WEEKS TO BOOK IT IN , HENCE THEY KEPT TELLLIN ME I CANT BOOK IT UNTIL THE PERSON WHO DID THE CONTRACT IS PRESENT. BOKKED WAS BOOKED , 22 DAYS LATER IT CAME BACK WITH SAME ISSUE , AND THE BOX LOOKED LIKE IT WAS USED FOR 5 YEARS. IT WAS BOOKED AGAIN , AND I CAME TO COMPLAI. 2 DAYS AFTER , WAS ASSISTED BY MYBURGH.. REALLY GOOD GUY ... THE EMAIL FROM THE REPAIR CENTER .. STATED THAT TWE NEED TO DE-ACTIVATE FIND MY FONE FEATURE , TO MAKE IT WORK..... REALLY ... WHY WUD IFONE PUT A FEATURE THAT WUD MESS UP THE SPEAKER . THIS SEEMED LIKE IT WUD BE DONE IN 4 DAYS , THEN AND SMS COMES THRU TO SAY THAT IT HAS BEEN BOOKED TO THE REPAIR CENTRE... ITS GOIN FOR 2 MONTHS WITH THE FONE , DATA EXPIRES , REPAIR CENTRE REF NO..TRL010541. AND I NEED INSURANCE ON THAT FAULTY FONE ... DOESNT THE O.B.F STIPLULATE THAT A CANCELLATION CAN BE REQ OR A REPLACEMENT BE DONE ... STADIUM MAIN / CALREMONT TELKOM