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Aslam H

1 reviews | Active since Jun 2019

18 May 2021, 08:56

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I would like to share my terrible time wasting experience that I have went through with Telkom.Its been a month now since I have moved from ADSL Line to Fibre with Telkom.I am Currently using My old router.Its been about a month now that I am live and since then I am trying to configure my new router which was delivered to me.Apparently my router cannot work since it needs to be configured and it cannot be configured cause my order is still showing open on Telkom side.With many calls,many request,sitting for days and waiting for technicians to come as promised and they never take calls nor pitch up on days promised.I have sat on the Line with Telkom for hour or so at a time trying to resolve this issue and all i am told It takes 24 to 48 hours to close off my order.Other occassions I am told that emails have been sent and there is an It issue.This is been going On for a month.Yesterday 17th of May i was told emails sent to relevent department order will be closed,you can guess if that Happened? Today morning the 18 of May I called again and was Advised that That this is been escalated to It once again.Last week Telkom Agent advised me that this is escalated to her manager and end day will be closed and yet again nothing.All I am gettting is false promises and no Results.To top

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Aslam H's update18 May 2021, 09:10
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Aslam H2 reviews | Active since Jun 2019





18 May 2021, 08:56oI would like to share my terrible time wasting experience that I have went through with Telkom.Its been a month now since I have moved from ADSL Line to Fibre with Telkom.I am Currently using My old router.Its been about a month now that I am live and since then I am trying to configure my new router which was delivered to me.Apparently my router cannot work since it needs to be configured and it cannot be configured cause my order is still showing open on Telkom side.With many calls,many request,sitting for days and waiting for technicians to come as promised and they never take calls nor pitch up on days promised.I have sat on the Line with Telkom for hour or so at a time trying to resolve this issue and all i am told It takes 24 to 48 hours to close off my order.Other occassions I am told that emails have been sent and there is an It issue.This is been going On for a month.Yesterday 17th of May i was told emails sent to relevent department order will be closed,you can guess if that Happened? Today morning the 18 of May I called again and was Advised that That this is been escalated to It once again.Last week Telkom Agent advised me that this is escalated to her manager and end day will be closed and yet again nothing.All I am gettting is false promises and no Results.To top it of I even took time and went to a Telkom Store at the Chatsworth Centre were a staff member made me waite and said she contacted The technician who advised her that the order will be closed the same day which was end of working Day, and yet again nothing.Its been a month now even The technician contracted with Telkom does not take calls and when he finally take a call he promises to assist and send a technician on a particular day and I will waite the entire day without anyone pitching Up.I am with Telkom For over 12 years now and it is sad how the Service have deteriorated in the years.Service has dropped tremendasouly as well as poor Advise given.