NV
Neil V
1 reviews | Active since Jan 2014
21 Jan 2017, 06:58
Numerous False Feedbacks
<p>Our cables in Amanzimtoti where I stay were ****** early Desember 2016. I was without my landline and ADSL for 15 days. After this mishap my landline went off again for 1 week. During this period there was many back and forth phoning between myself and my internet service provider who also manges my landline (Afrihost). Afrihost gave acceptable service but were given false feedback as they were told that they are currently working on the cables. This was not true as I knew where the cabeles were ****** and ther was no activity during this period. Low and behold, my landline went off again on the 6 January 2017 and is still off. A Telkom Technician eventually came to my home and could not find the problem as we are 5 people in the complex who is off. He admitted that he can not find the problem and would bring afriend who is more experienced than him to help. He first arrived on the 18th January 2017, came back the next day the 189th January 2017 and have dissappeared ever since. Telkom sends me bills for their non existant service which I may add I have paid. FOR WHAT? Please help here. I run my business from home and I am relient on Internet 80% of the time. I have staf to pay and this company called TELKOM is failing dismally and does not understand what Client Relationships and Business is about. It Is shocking!!!!!!</p>
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Replies (5)NV
Neil V's updateReviewer Update
21 Jan 2017, 07:08Apologies for the spelling mistakes. Finger problems.
NV
Neil V's update21 Jan 2017, 07:08
Reviewer Update
Apologies for the spelling mistakes. Finger problems.
NV
Neil V's updateReviewer Update
21 Jan 2017, 11:25A Telkom Technician has been busy most of the morning trying to establish where the problem is. He goes by the name of Christoffer. He was exremely well mannered and represented Telkom very well. I was impressed beyond expectation. He has informed me that there is a joint cable connection underground that is faulty. He needs the plans from Telkom to see exactly where the connection is. First constructive feedback thet I got in all the time I have had this problem of no landline.
NV
Neil V's update21 Jan 2017, 11:25
Reviewer Update
A Telkom Technician has been busy most of the morning trying to establish where the problem is. He goes by the name of Christoffer. He was exremely well mannered and represented Telkom very well. I was impressed beyond expectation. He has informed me that there is a joint cable connection underground that is faulty. He needs the plans from Telkom to see exactly where the connection is. First constructive feedback thet I got in all the time I have had this problem of no landline.
Telkom's replyOfficial
22 Jan 2017, 07:32Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply22 Jan 2017, 07:32
Official
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
23 Jan 2017, 11:34Good day,
we have escalated the fault for the dispatchers to assist and have the technician attend. We have mentioned of the possible joint problem and that the tech needed the plans.
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's reply23 Jan 2017, 11:34
Official
Good day,
we have escalated the fault for the dispatchers to assist and have the technician attend. We have mentioned of the possible joint problem and that the tech needed the plans.
Regards
Garreth
Telkom Social Media Team
Best regards,
NV
Neil V's updateReviewer Update
23 Jan 2017, 16:40The Technician has found the problem and solved it for me and 6 other Telkom landline users. All is good now and thank you for giving a hearing ear and solving it at last. Once again....THANK YOU!!!
NV
Neil V's update23 Jan 2017, 16:40
Reviewer Update
The Technician has found the problem and solved it for me and 6 other Telkom landline users. All is good now and thank you for giving a hearing ear and solving it at last. Once again....THANK YOU!!!