Numerous debit orders

My problem with Telkom mobile started on the 3rd August 2017. My debit order was due to go off on the 5th August 2017 however I knew I wouldn't have enough funds in my bank account but I had the cash then I contacted the Telkom call centre and spoke to Maxin she advised me to make a manual payment and assured me that the debit order wouldn't go off if a manual payment has been made, on the 4th August I made a manual payment of R1098.60. Telkom debited my account on the 5th October 2017, the payment backed out, I then contacted the call centre once again told the consultant I spoke to of my conversation with the Maxin and the payment I had made, the consultant told me that Maxin should have told be that manual payment takes 10 days to reflect on their system . I was told that my payment was not reflecting and that am still owing the amount of R1098.60, my line was then suspended. After numerous complaints and opening a case and speaking to the team supervisor I had no joy. In September 2017, I contacted the call centre I was informed that due to the debit order that backed out last month my account had been taken to the collections department, I was informed that the payment I made of R1098.60 was reflecting but the system does not identify it as the amount that backed out. In September Telkom didn't debit my account because they said my account had been handed over to the collections department and that they can debit my account whenever they want, at that time my line was still suspended I was given to option to either make a manual payment of R1348.90 or wait for the collections department. On the 9th September 2017 I made a payment of R1348.90 after making this payment my line was still not reinstated, after numerous follow ups and complaints with Telkom my line was reinstated. I organised with Telkom to update my account that they debit my account as per our initial agreement, the Telkom consultant reassured me that this was updated, that Telkom would debit my account on the 5th of every month. On the 26th of September Telkoms collection department debited R 1249.94 from my account after I had updated my details and was also reassured that my account was no longer with the collections department. On the 27th September I contacted Telkom and spoke to Maxin once again to verify if this amount was really deducted by Telkom Maxin confirmed and reassured me that they would not debit my account on the 5th October as they have already debited. Guess what Telkom debited my account on the 5th October 2017 with the same amount that the collections department deducted this amount backed out because there were not finds, kindly take note that Telkom charges me R295 for each debit order that backs out plus I also have my bank charges. I receive numerous messages from Telkom in the month of October telling me that my account is in arrears, last week my number was suspended once again. On the 13th October Telkom collection department debit R607.20 from my account with a claim that I had not settle my August bill, apparently with Telkom an August bill is settled at the end of September, end September will be settled end of October and so forth, the amount debit on the 13th backed out, on the 20th Telkom collections department debited R607.20 from my account this transaction backed out once again, my account was debited again on the 25th October 2017 for the same amount. On the 1st October I received a statement from Telkom that the amount of R607.20 is due end of October for the September invoice.

I am sick and tired of Telkom, I have had enough, this is messing up my relationship with my bank. The incompetence of their call centre personnel is unbelievable they never speak the same thing.

Firstly Telkom gave me incomplete information with regards to the manual payment arrangement in August which is costing me. Secondly they are debiting my account as they please. I have opened a case with for the double debit of R1249.94, Ref no. ********** 8 and the other case I've opened is the R607.20 they keep deducting Ref no. ********** .

From Telkom I want them to refund me for the bank charges and the amount they are charging me for a backed out debit order.

Kindly please assist me in this matter.

Regards, Nomthetho Hombile