Numerous Credit Enquiries Against My Profile

I app**** for a new service via Telkom's Online Portal on 18/09/2017. I also spoke to an agent telephonically regarding the application a few days later. The outcome of the application was that i was declined due to credit bereau information.

I have subsequently obtained my credit report via Experian & was alarmed to discover that Telkom had made over 20 credit enquiries against my profile in 1 day (18/09/2017) This is alarming because multiple credit enquiries in a short space of time negatively impacts one's credit score.

I have since contacted Experian and was advised to take the matter up directly with Telkom. After numerous attempts to contact the relevant department at Telkom & being sent from pillar to post by your sales & customer service call centres, nobody was able to assist me in this matter. There is no direct lines to Telkom's credit/credit vetting department and even the call centre agents i was able to speak to could transfer me or even contact the department either, which is equally frustrating & which has lead me to this channel.

I would appreciate some sort of reply & assistance in this matter, failing which i would have no other alternative than to take this up with the NCR & Credit Ombudsman.