Numerous calls logged, no progress made

I recently obtained a Smartvoice 100 package, as Telkom no longer does copper lines. I received the phone and sim, card was activated on the 25th June 2020. However, since then its a constant back and forth, call after call, email after email. We can only make calls, can't receive. The 3rd July was my last 30 minute call, the consultant said that it reflects as Normal and not Migrated, which i dont understand because previous copper line was in my father's name and this package is in my name with a different number aswell. Her system was offline and assured me she would log a call and send me the fault number, to date i haven't received anything and still can't receive calls. As a new client i find your service appalling, not sure what the point of having a line that doesn't fully work, I've spent over 100 minutes from my current cell phone provider on a line with Telkom.