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IVdM
Irvin Van der Merwe

1 reviews | Active since Aug 2018

08 Aug 2018, 08:22

Numerous Calls and still no service

DO NOT, I REPEAT DO NOT GO WITH Telkom for your fibre. Vumatel installed the fibre CPE over a week ago. Numerous calls to the Call Center and visits to the Canal Walk Branch to give them the Required VT number. People fill out my information and I call again a day later to check the progress and I’m told not once or twice but four times that no order was placed on their system. I’ve also discovered that nobody in the call center actually knows their products or the process to follow. I’d love to get a copy of their screen recordings while they telling me to hold on while they filling out my order - I’d bet you they on some social media site or playing Solitaire.

I’m ready to cancel my existing ADSL with Telkom and move completely away from them with another Service Provider on the fibre side.

VERY DISAPPOINTED AND FRUSTRATED!!!!!

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Replies (2)
IVdM
Irvin Van der Merwe's update14 Aug 2018, 09:31
Reviewer Update
You misunderstand. Vumatel put the fibre in 2 weeks ago. Once they put the fiber in, they give you a VT number which you then give to your service provider (in my case - Telkom). My complaint is about the staff in the Call center who have no idea what their products are or the process that THEY need to follow. And I suspect that they are just outright *****. How is it that so many agents tell me that they are capturing my details and the VT number, but everytime I call back, there is nothing captured on the system.
IVdM
Irvin Van der Merwe's update15 Aug 2018, 18:10
Reviewer Update
Fiber install by Vumatel 3 Weeks ago and I am still calling the ****PY Telkom call center to sort out my service. And to make matters worse, they just old me that they billing me from today but I still don't have my username and password. I spoke to a ***** named Webster in the call center who could not give me my login details and outright refused to let me talk to anybody else. I have had enough.