Number was PORTED-OUT without Consent

Dear Telkom Mobile ,

After receiving a message @ 19h11 stating the following "Telkom Sa: Dear Customer, We received a port-out request for this number 27********* number. If you did not request this please Reply 'STOP' within 40 minutes of receipt of this SMS.NO RESPONSE within the time limit implies you're Consent, Subject to Telkom Release conditions. please Call 08180 for any enquiries." i Rep**** Stop to the number. i then called your call centre and was advise aslong as i did my part everything seems fine on the system . Today i check and my number has been ported out. i call you're call center wait 25 minutes and get through botiphelo honestly she should just not work in you're call center. She put the phone down on my without assisting me. i finally get through the 3rd time and then get told sorry we can not help please call MTN. now in this whole process what else is been done to verify i want to port out ?

I think the way i was treated as a Client is poor and the fact that no one at Telkom could assists even more disappointing.