JP
Jenive P

1 reviews | Active since Dec 2016

29 Dec 2016, 10:57

Number *****s

<p>Good Day, Help is needed my number ********** 674 was removed from the network, after I requested it to be moved to prepaid. On 13 December 2016 i received an email advising me, my number won’t be cancelled as there is still 26 days remaining, but then they decide to cancel it anyway.</p> <p>The moment I noticed I don’t have network I contacted the customer care, they told me number will be active in 2 hours, I called after 2 hours and another agent told me 72 hours. I have been dealing will numerous agents, giving me wrong email addresses even a team leader called Tremaine in the JHB branch. Now am dealing with a manager Tebogo also from the JHB branch. No one can help me with reactivation of my line. </p> <p>I even went to the store, they couldn’t help me, and while i was in the store on the line for 2hours with a team leader, they send me a message saying they tried calling me, my phone is in my hand, no missed call, no message, the team leader called and my phone rang because the ***** in the technical department doesn’t know how to do their jobs. </p> <p>Today is the 11th working day and nothing happened, i just want my number bac****</p>

0
Replies (4)
Telkom
Telkom's reply29 Dec 2016, 12:31
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

JP
Jenive P's update29 Dec 2016, 15:00
Reviewer Update

Good day

"Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow" is all that Telkom have been sending me and telling me.

Really dont know what to do now.

regards

jenive

Telkom
Telkom's reply30 Dec 2016, 10:13
Official

Hi Jenive1,

Kindly be advised that we logged your query with our service Team, feedback will be provided to you.

you can follow up with this ***

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

JP
Jenive P's update03 Jan 2017, 08:24
Reviewer Update

Good day

Please get your service team to contact me. Am not going to call like I have done from the 13.12.2016.

If my line is not activated today, I will take this further.

Telkom won’t get away with this **** treatment they giving me