Number swop?? Hahaha

I decided to take out a new cellphone contract with Telkom. I went to the Clearwater branch on Saturday morning 15 September 2018. I received my new phone with the promise of activation later that day and number swop to be effected by latest Wednesday, 19 September 2018. The Huawei phone would not accept my pin upon switching the phone on. I went to the Cradlestone branch where Marcelino Pienaar assisted me on Sunday morning, 23 September 2018. According to him, the nr swop hadn't been requested and the phone had a code to unlock it even before the pin could be entered! He reset the phone and requested the number swop again. My whatsapp from my previous number is visible and actionable on the new phone since Tuesday, 25 September, but I can't phone or receive calls on the 072 number or receive sms', which is becoming a huge problem in terms of internet banking. I have also made contact with an online chat agent called Shandre, but nothing about number swops can be done from their side, but only from the store's side!! I am extremely disappointed with the service assistance, broken promises and lack of functionality and accountability. My next point of call will be Sipho Maseko.