1 reviews | Active since Jul 2016
Number still not ported after 7 days
<p>I have cancelled my contract with Vodacom, converted to prepaid and app**** for a contract with Telkom on the 1st of July at Telkom Menlyn. The assistant told me it would take 24hours for my number to be ported. IAfter 24 hours I visited the Montana branh where I was told to wait 48hours. After 1 week my number was ported. Since my number was ported I cant receive any calls or sms's from any Vodacom subscribers. Friday 8 July I phoned the customer services to report the problem after which I was told it would take another 48 Hours. I phoned them again on Monday afternoon and was then informed to wait another 72 Hours. I contacted Telkom once again on 14 July to confirm that Im still not receiving any calls/sms's from Vodacom subscribers and I was advised that a call will be logged with the techical department. I already received the handset on 01 July</p> <p>How is it possible to wait almost two weeks when switching from one provider to another and I am still unable to receive calls/sms ??</p> <p>Seeing that I am a paying Telkom customer arent they supposed to get this matter sorted asap?</p> <p>Was this a mistake to cancel my Vodacom contract and move over to Telkom?</p>
