Number still not migrated to contract

I recently took a top up contract and it came with number ********** 678. I called the Call Centre on date 19/09/2017 and requested for my prepaid number ********** 844 to be moved to the contract and for the current contract number ********** 678 to be moved to prepaid, I was provided with reference number ********** 0 and advised I will be contacted with 48 hours. I have not been contacted as yet and when I call the CC for feedback I get a different TAT telling me that 72 hours is 9 days (in any case, the we are passed the 9 days already and still no feedback). On the 26th of September I went to Twitter as I need the issue resolved I get promised that the issue will be resolved and I will be contacted, no one has called me. On the 2nd of October I went to the Telkom Store (Mall Of Africa) I was advised that they will terminate my number ********** 844 which is supposed to be migrated to contract (which was done) and will log a request with IT to migrate the number to contract and move the contract number ( ********** 678) to prepaid and that it will take 2 to 3 days. Well we are now almost out of the latest TAT, provided by Telkom, and nothing has been done and no one has contacted me. CAN I GET A RESOLUTION TO THIS PLEASE. ********** 678.