MM
Mojaki M
1 reviews | Active since Jul 2015
20 Oct 2020, 20:18
Number porting still not complete six days later
Good evening
One of the requests I put forward when taking up the contract with Telkom Mobile, on 12 October 2020, was that I port my prepaid Vodacom number to Telkom Mobile. The consultant that was assisting me assured me that this will be a very easy procedure. Six days later the port in is still not complete.
The reference number is ***3. Since Telkom Mobile is unable to meet my request I put forth a suggestion that this contract be nullified.
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Replies (2)MM
Mojaki M's updateReviewer Update
20 Oct 2020, 20:45Please note that the phone was delivered to me by courier on 14 October 2020. So it will be exactly 7 days on 21 October 2020 since I took delivery of the phone whose porting is still problematic. So I need urgent assistance or use the cooling off 7 day period as per the National Credit Act prescripts that protect consumers against poor service.
MM
Mojaki M's update20 Oct 2020, 20:45
Reviewer Update
Please note that the phone was delivered to me by courier on 14 October 2020. So it will be exactly 7 days on 21 October 2020 since I took delivery of the phone whose porting is still problematic. So I need urgent assistance or use the cooling off 7 day period as per the National Credit Act prescripts that protect consumers against poor service.
MM
Mojaki M's updateReviewer Update
21 Oct 2020, 08:30Just for the record, I phoned into Telkom Sales this morning (21 October 2020 between 8h05 and 8h16) to make another follow up on the port in. The consultant has just revealed that the porting was cancelled and must again go back to the Telkom shop to do the port in again. Nobody has in the meanwhile told that the port in was cancelled. In spite of me indicating that the local Telkom shop was closed yesterday was closed because of COVID-19 she insists thst I must go in to the store and redo the port in. I am not going to risk a COVID-19 infection and potential death just because of poor after sales service from Telkom Mobile by frequently going back to a physical store . Ultimately I told her that I am cancelling the contract as it does not meet my request. It has been 7 days that I am unable to use the SIM card. I am now informed by the consultant that a courier will be sent to come and collect the device, and subsequently cancel the contract.
MM
Mojaki M's update21 Oct 2020, 08:30
Reviewer Update
Just for the record, I phoned into Telkom Sales this morning (21 October 2020 between 8h05 and 8h16) to make another follow up on the port in. The consultant has just revealed that the porting was cancelled and must again go back to the Telkom shop to do the port in again. Nobody has in the meanwhile told that the port in was cancelled. In spite of me indicating that the local Telkom shop was closed yesterday was closed because of COVID-19 she insists thst I must go in to the store and redo the port in. I am not going to risk a COVID-19 infection and potential death just because of poor after sales service from Telkom Mobile by frequently going back to a physical store . Ultimately I told her that I am cancelling the contract as it does not meet my request. It has been 7 days that I am unable to use the SIM card. I am now informed by the consultant that a courier will be sent to come and collect the device, and subsequently cancel the contract.