Number Porting

I signed a new contract with Telkom Mobile about four weeks ago. I got my phone two weeks ago. Four weeks ago, when I signed the contract, they did a number porting application for me. I received a confirmation SMS. When I collected my phone two weeks ago, she said that it would take 24 - 48 hours for my number to port. It STILL hasn't ported. I called the call center and she advised me that no application was made on file. This seriously annoys me. I have a small baby and had to stand in long queues twice to sort this out and still have not had my number ported. I was told that I have to go back and stand in the queue again to sort this out!!! Each time took about 45 minutes, with a screaming baby! I am so so so annoyed. Please can this be sorted out! Its an administrative issue. Not something I did wrong on my side. Why should I have to pay petrol money to go down to the mall again and stand in a long queue again with a screaming baby when Telkom Mobile, Wendy to be exact, did not do what she promised?!?!?!?!?!?!