Number porting

Number not ported. On signing a new contract I was given a new SIM card and told my old number would be ported to the new SIM card at exactly 19:30 the following day. This did not happen. The next day I called and was told that the port has not happened due to the other service provider and I must call them, then in tern told me that Telkom mobile cancelled the port request. I called telkom again and was told it takes 24 to 48 hours. I waited until the close of the second business day and called again. Katlego first told me that no request was put through at all, I asked him to make sure and he insisted that no request was made to port at all... Then a minute later he found the request and put me back on hold... After this he tells me that I need to go an buy another telkom SIM card, and that there are three steps still to follow in order to re-request a port all over again. I don't know if I was ill-advised in store but Nandi (Rose bank mall) or by Katlego today but it is driving me crazy. Then I get an SMS telling me to expect a large bill because they are charging me twice in the first month, when I haven't been able to use the contract at all and I have to keep topping up on my old number. Telkom, please fix this