mB
mark B
1 reviews | Active since Oct 2012
08 Nov 2016, 09:07
Number Porting
<p>I moved from MTN to Telkom and requested Telkom port my old number. I have now spoken to Telkom 9 times and keep getting promised it will be resolved within half an hour. Well a week later, nothing. So now Im stuck without service. Well done Telkom.</p>
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Replies (4)
Telkom's replyOfficial
08 Nov 2016, 10:07Hi hasbeen
Thank you for making contact with us
The response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply08 Nov 2016, 10:07
Official
Hi hasbeen
Thank you for making contact with us
The response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
mB
mark B's updateReviewer Update
09 Nov 2016, 08:58SO my saga continues. Day9 no progress. I have heard so many different explaiations. Now I need to pick one:
"Telkom tried to port a pre paid contract from MTN - Mine was a post paid contract"
"Telkom tried to port a Post paid contract but that diodnt work for no apparent reason- Try again"
"I didnt respond to the MTN SMS"
" I shoulndt have responded to the SMS"
" I should contact MTN to arrange porting again"
"Telkom dont have my MTN Coract details"
*** Telkom Wake up...........................................................
mB
mark B's update09 Nov 2016, 08:58
Reviewer Update
SO my saga continues. Day9 no progress. I have heard so many different explaiations. Now I need to pick one:
"Telkom tried to port a pre paid contract from MTN - Mine was a post paid contract"
"Telkom tried to port a Post paid contract but that diodnt work for no apparent reason- Try again"
"I didnt respond to the MTN SMS"
" I shoulndt have responded to the SMS"
" I should contact MTN to arrange porting again"
"Telkom dont have my MTN Coract details"
*** Telkom Wake up...........................................................
mB
mark B's updateReviewer Update
09 Nov 2016, 12:44So I proceeded to go to a Telkom shop to resolve. They told me I needed to put my MTN SIM card into the phone so I can get a pin to procceed with the port swap. Does anybody at Telkom have the correct process, I have given up and will stay with MTN and cancel all my other Telkom contracts.
mB
mark B's update09 Nov 2016, 12:44
Reviewer Update
So I proceeded to go to a Telkom shop to resolve. They told me I needed to put my MTN SIM card into the phone so I can get a pin to procceed with the port swap. Does anybody at Telkom have the correct process, I have given up and will stay with MTN and cancel all my other Telkom contracts.
mB
mark B's updateReviewer Update
09 Dec 2016, 09:38I have since received an apology from Telkom, however I don't recommend migration to Telkom from another SP.
mB
mark B's update09 Dec 2016, 09:38
Reviewer Update
I have since received an apology from Telkom, however I don't recommend migration to Telkom from another SP.