Number ported without consent, resulting in Bank Account clean out... well done Telkom

Why am I not receiving any feedback regarding my complaint!

https://www.hellopeter.com/telkom/reviews/if-you-are-a-telkom-mobile-contract-customer-your-security-is-at-major-risk-***

I opened a case which I never received feedback on and found out that it is logged as resolved when nothing is resolved! I will not pay another cent to this bull**** company that does not care about the customers security or service!