number port/change

i took out a phone contract in a telkom store- Rosebank mall on the 27th of November 2017. the consultant requested for my telkom prepaid number to be ported to a contract number. she advised that it will take a few hours for the port to be successful. three days later and my number was still not ported( not surprised with telkoms history of pathetic service). i contacted the call center and was advised by an agent that the store consultant should have not requested for a port but a number change instead. he went on to advise that he will log a call for my number to be changed and the turn around time is 24-48 hours for the change to occur. it has been 2 weeks since that call and my number has still not been ported/changed with no follow up from telkom ever since. i just got off the phone with Precious from the call center who had a dont care, know it all attitude. she advised that i need to go into a store for a number change and it can not be done by logging a call with them. i had mentioned that my conversation with her colleague 2 weeks ago was of a different nature and he assured me that after he logged a call that the number would have been changed. Precious insisted that it wont be resolved on their side. clearly telkom staff are not following the same procedures as my encounter with 3 different employees are doing things differently and this issue is still not being resolved. i requested to speak to the manager but i was told that her manager is on a call and will call me back. it has been an hour and the manager has not contacted me. it is extremely frustrating to be pushed from pillar to post without any clear guidance. procedures and turn around times are put in place for a reason but clearly telkom has no direction on resolving queries or any idea on how to make and retain happy customers. at this rate i will never renew a contract with telkom again.