Number port not done on new contract

I took out a new mobile phone contract and indicated I would like my Vodacom prepaid number ported to it. Telkom told me I must first port to Telkom prepaid and then they will do a number change on the contract. I did my part and ported to Telkom prepaid and it has now been 3 weeks of phoning, pleading, complaining to get Telkom to do the number change. In the meantime I cannot use any of the bundles of the contract on my prepaid.

I want to cancel this contract if this is not resolved. Reference number: ********** 4