1 reviews | Active since Feb 2012
Number port limbo/hell
I love how Telkom has got away with so much in the last year and it's finally catching up with them.<br> <br> I moved from Cell C to Telkom Mobile on 14 June 2015. I found that the signal I had at my home and my work wasn't quite to my standard so I decided to move. I was quite happy with Telkom Mobile up until that point. My needs were just not being met at the point. Not anyone's fault.<br> <br> Fast forward 2 months and I am trying to port away from Telkom to another provider. For 3 weeks I have been trying to port, but it keeps getting blocked.<br> <br> Today I finally received feedback from Telkom saying that the restriction period is 3 months.<br> <br> The FINAL Number Portability Regulations on ICASA's website, however, say in no uncertain terms that the period is 2 months. There is also no documentation of any kind on Telkom's own website nor is it alluded to in any way,shape, or form.<br> <br> If this issue is not resolved immediately, I will have little choice but to involve my lawyer in the matter.
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Luleka
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Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM143194
Regards
Luleka
Telkom Social Media Team
Best regards,
