Number port

This is regarding telkom ****arney and telkom call centre. I recently ported my wife and kids numbers to telkom at your ****arney store and had no problems. They were done within 72 hours. I requested that my current fnb connect number be ported and my contract number be changed to this number. I was told be ****arney telkom that it can be done and they will create the order for it. I received an otp number which I provided to the sales person at ****arney Telekom and was told that it will be done on Saturday 17/11/2018. This was not done. I contacted Telekom ****arney everyday since Monday 19/11/2018 and have been told that they need 24 hours, then 72 hours and then I was told on Wednesday, Thursday and Friday that they are escalating and it will be done. It has still not been done. I contacted the telkom call centre and the lady said that they will contact the store. I was told that the order is with priscilla and she will do it. The question is why can no one else do it? Is priscilla still employed by telkom? Why can no one else do it? Why will it take so long to port my number when 3 others were done within 24 hrs? With this kind of service I feel that I have made the wrong decision to move to telkom. I hope someone can assist me with this. **********