Number not prepaid after i asked it to be when i cancelled contract.

Good Day

Extremely disappointed with the bad level of service that i'm receiving from Telkom. I cancelled my contract and explicitly stated that my number should be made prepaid.I have the cancellation form as proof.I use this number for my work so it is really important that i keep my number. I logged a complaint and was given a turnaround time of 2 to 72 hours. There shouldn't be a turnaround time in the first place if the instruction given was done. I seriously am considering legal action if this issue is not resolved quickly as this number is on fliers and different marketing items. The number is ********** 325 and i can be contacted on either ********** 518 or ********** 887 my email is **********

I await your reply.