GP
Gwen P

1 reviews | Active since Mar 2016

20 Mar 2016, 08:49

Number not ported to Telkom, but said it is done

I went to Telkom Menlyn where the first guy did not want to help me at all. Then I moved to the next consultant Johan. After the whole process he said my number will be ported within 48 hours. <br> Its the first time that I port a number so I did not know he should have given me a sim card.<br> <br> After 48 hours nothing happend. My daugther then went to talk to Johan. Apparently my credit was not sufficient, but it is impossible as it is a business account and there was never problems with credit at Cell C.<br> <br> My daughter asked Johan why did he say the number will be ported within 48 hours, he denied in front of his manager and said that he mentioned there is problems with credit. It was as if they did not want to help me at all on that Saturday morning. And then he **** in front of the manager. <br> <br> What should I do now? They said that now we can't apply for porting our number to telkom. There has never been a problem with our credit records. <br> <br> Is there someone who can help because we would like to move the business number to the Unlimited Package. <br> <br> I hope that I can get an honest response why this was a problem.

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Replies (1)
Telkom
Telkom's reply20 Mar 2016, 11:10
Official
Hello gwenpretorius,

Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM215186.

We apologise for any inconvenience caused.

Kind regards

Mwezi

Telkom Social Media Team