MH
Michael H
1 reviews | Active since Oct 2014
13 May 2015, 14:22
Number not cancelled
I have repeatedly requested feedback from telkom regarding the cancellation of my account but to no avail. I was told that the technical department needs to come to my address to check signal strength but they were at the exact address a few weeks ago when they cancelled my wife's account due to no signal. 2 months is a ridiculously long time to wait for a technician to check what has already been checked. TERRIBLE SERVICE!!!
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
13 May 2015, 18:17Hello Mike840416,
Thank you for making contact.
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM110498.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Thank you for making contact.
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM110498.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Best regards,
Telkom's reply13 May 2015, 18:17
Official
Hello Mike840416,
Thank you for making contact.
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM110498.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Thank you for making contact.
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM110498.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Best regards,