Number not being reinstated to prepaid

I had settled my contract account with Telkom Mobile as I wanted it to be a prepaid account. I was notified by the consultants at The Glen Shopping Centre that the line will be resolved in 3 workings. After 4 days nothing had been done as my phone was still showing \no service". I then went to another branch (Eastgate Shopping Centre) where they told that my request had been sent through to the technical department and it should be resolved in 2 days. Its been a month now and nothing has happened thus far. <br> <br> This number is important to me as I deal a lot with clients and all my business cards have that number as well as my email signatures.<br> <br> """