Number migration at Telkom takes about 3 years.

I upgraded to a new mobile contract a few weeks ago, and along with the upgrade I asked to migrate an MTN number to my Telkom sim card. First attempt (done in store) fails. I return to the Telkom store two weeks later and they tell me there is no record of a migration. Seriously? So they do it for me again at the store. It has been over a week now and it is STILL not migrated. I tried to get hold of customer service via phone, but these attempts are to no avail. Telkom used to have awesome customer service via mobile, but now, especially during this pandemic, you guys expect us to march outdoors into a Telkom store where we stand in a queue for 20 minutes for our problem not to be solved anyway? Extremely dissapointed.