PM
Pulane M

1 reviews | Active since Sept 2016

17 Sept 2016, 13:33

Number migration

Telkom Mobile, me moving my number from prepaid to post paid must not mean I lose my airtime on my prepaid, even if that airtime is R2. It is bull **** and ******* of the highest order. I now remember why I cancelled my contract, I'm a sucker for punishment. ****py policy that must be s****ped when you review it. Your profits are not pure profits, but loot. This is thieving.

0
Replies (2)
Telkom
Telkom's reply19 Sept 2016, 09:27
Official

Hello Mankule

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply20 Sept 2016, 09:41
Official

Hi Mankule,

We tried to contact you but your number gave an engaged tone when dialled.

Please be advised that this is not a policy but an industrial technical constraint. It is not technically possible to move with the benefits that were in the other package when you change packages.

May you have a great day.

Kind regards

William

Telkom Social Media Team

Best regards,