1 reviews | Active since Feb 2017

10 Apr 2017, 21:52

Number has been deleted/cancelled

<p>I requested a number port on 1st April ie link contract to my existing prepaid number. I was told that I will receive a call within 72 working hours. I called on the 3rd business day and according to the call centre agent I will just need to wait as the request has been opened. I then called again on 7th April and a message was sent again to the technical team to contact me. Also went to the store again (7th April) and I was told again that they cannot port my number even though the call centre staff informed me that they can. Its been more than a week since the request and I decided to rather call the technical team. I provided the number which needed to be ported and the technical agent could not find the number and confirmed that my number has actually been deleted/cancelled!!! Abosultely pathetic, disgusting service!! I was even issued with a new number. And now I have to go back to the store to recycle my original number. Telkom deserves a minus 5 star rating. Keep up the ****ty service.</p>

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Replies (2)
Telkom
Telkom's reply11 Apr 2017, 10:38
Official

Good day Arshad ,

Your query has been sent to our Technical Team for further assistance, feedback will follow.

Your reference number is ***3.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

's update15 Apr 2017, 10:25
Reviewer Update

Its been 3 days now since your response to my review and still nobody has contacted me. This has now taken more than 2 weeks to resolve. I called (again!) on Thursday to follow up and I was told the issue has been escalated - again! You guys definitely deserve the most pathetic service trophy of the year - Good luck!