Number exchange or porting.

I don’t know why I get suprised everything I receive bad service from Telkom. Whenever I deal with them I ALWAYS receive the worst service and I suppose this would be something I’m used to by now.

I took out a new contract and after the device was delivered I called him and requested to change the new number I got to my existing Vodacom number moved to telkom. I was told the process is called porting and I would need to go into a Telkom store for assistance.

On the 15 of October I went to the Telkom store in Clearwater. I explained to the gentleman that assisted me what I wanted. Gave him bother the numbers (new and existing) he sent an OTP to my existing number and he assured me it’s done and the process will be finalized 24 hours from tomorrow (as I went there on a Sunday). Tuesday nothing was happening and I called telkom. I was told nothing was done and what I actually want done is not porting but it’s called number exchange. Whatever that was done on Sunday when I went to the store was done incorrectly or not done as all. The lady told me she would log an incident and I would be contacted within 72 hours. I received an sms with the Ref ********** 7. This all happened on Tuesday. Today Is Monday, 72 hours passed and I have not received any communication from Telkom and my number is still not ported or exchanged. Only rated your business one star because I cannot continue this process without entering starts. I would have