Number change to new contract

On the 18th of May 2018 we app**** for a contract with Telkom Express Kollenade. When applying for the new contract we informed the consultant that we would like to keep our current pre paid Telkom number. On the 24th of May 2018 when were informed that the contract was approved. We collected the device and informed the consultant again that we would like to keep our existing number. We were informed it can take up to 5 days for the number change. On the 30th we contacted the call centre and were informed the request was never logged a case number was then received. We were informed that the switch over will take between 24 – 72 hours … Only on following up we informed it is working hours. The 72 hours is completed. The case is closed. My number do not exist and apparently we have to wait another 24 hours. The management at Kollenade promise response but do not get back. The customer care received from Telkom is very bad. Wish we never did the contract with Telkom.