Number change taking more than 2 months

Item: Telkom
Rating: 1

I requested a number change at your Telkom stores. I wanted my contract number to be changed to another telkom number I had which was on prepaid. After visiting three stores each store told me they could not help me and the final store logged a call. My reference number on the call is ********** 8. Stores involved include sandton city, rosebank and ****arney. The call was logged in March, I kept phoning 180 to follow up and they kept saying someone would contact me. No one did!!!! In April when I was loosing my patience I called again and the call centre agent advised I need to go in a store as they would be able to assist me. She was persistent. So I went to another store, Eastgate. At eastgate they told me the same thing they cannot help me. The consultant tried something on his system and even phoned telkom mobile directly. To no avail nothing happened. I phoned again. When I requested to speak to a senior, each time I got cut and no one phoned me back. Eventually I told your consultant to take my number so if I get cut he can call me back. He called me back and I was on hold for the supervisor. At the exact same time that I was on hold I received another call from the exact same number. I answered and told them that I am being attended to as I am waiting for the supervisor. The technician did not even bother to tell me why he is calling and cut the call. I then got cut again without speaking to the supervisor from the first call and no one called me back. Then on the 3rd of May I phoned 4 times with the exact same issue. When I would get cut no one would call me back despite me telling them if I get cut they must make sure they call me back. On the last call the call centre agent eventually re-opened my case and said calling her Supervisor would be no use as she has already escalated it. I am beyond mad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If they could not help me, why didn't they say so in March. I have wasted 2 and a half months trying to sort this out and I still have to wait for someone from your very centre to call me. The incompetence of follow up is ridiculous!!!!!!!!!!!!!!!!! Very mad customer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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